The solid wood table played a "transformation". The red oak became a ash.

What kind of wood is the solid wood dining table, I am afraid that only the industry insiders know best. A few days ago, a lady bought a red oak dining table. Unexpectedly, a friend who knew the goods saw it. This is a table of ash. After negotiating with the merchant, Ms. Zhang did not receive a satisfactory answer. After the mediation of the Consumers’ Complaints, the merchant agreed to return the goods.

Shortly after the table that Ms. Zhang placed was placed in the new restaurant, she found that there was a problem with the quality of the table. Not only did the glue open, but also the sinking marks on the table, and there was a sign that the screws were loose. Recently, a friend who knows wood materials came to Ms. Zhang’s home to visit the decoration. He determined that the table purchased by Ms. Zhang was not red oak, but also ash. Ms. Zhang is very surprised. She doesn't understand the difference between red oak and ash, but after listening to a friend, I quickly go to the furniture store to ask. At this time, the store owner was uncharacteristically saying that he had never said that the table sold to her was red oak, and that the table that she sold to her was indeed made of ash. As for the quality of the table, the store owner promised to give repairs. So, Ms. Zhang and the store owner disputed. In the case of unsuccessful disputes, Ms. Zhang came to the Consumers Association to make a complaint.

The staff of the Consumers Association asked Ms. Zhang to issue relevant documents for the purchase of furniture, but the wooden composition of the solid wood dining table was not indicated on the documents. Ms. Zhang said that the table samples in the furniture store had disappeared. The staff of the Consumers Association can not verify the identification of the relevant wood components by the solid wood table sold by the furniture store. Therefore, the Consumer Association recommended that Ms. Zhang return to the furniture store again, asking the store owner to issue the factory certificate, warranty card, certificate and so on. Ms. Zhang once again returned to the furniture store to ask the store owner for relevant supporting materials. As a result, the store owner evaded all kinds of excuses and eventually submitted the relevant manufacturer's certificate without the table. Finally, after consultation between the two parties, the store owner agreed to return the goods to Ms. Zhang.

Buying goods, forgetting to sign the agreement

The Consumers Association staff reminds consumers that when ordering goods, they must choose a formal business, and must sign a written contract or agreement with legal effect, including the quantity, quality, price or cost of the goods or services, the time limit and method of performance, Safety precautions and risk warnings, after-sales services, civil liability, and other matters that have a significant interest in consumption must be specified in detail, and it is necessary to interpret whether the contract has provisions that damage its own rights and interests.

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