Home Decor Tile Problem Tiles Tiles Six Guilts

Tiles are inevitably used in home renovations, such as bathrooms, kitchens, and living rooms. Tiles are used in more or less space, but if you have just renovated for a few months, problems with ceramic tiles can be a real headache. Recently, some media have successively exposed many problems in the renovation of ceramic tiles, including some well-known brands of products. Now let us take a look at the six crimes of home decoration tiles.

The guilty one: Tile cracking

Case I: Mr. Nanchang Wu --- Kang Jian Sports Tile cracked in March

According to Mr. Wu’s introduction, in March of this year, he purchased a health sports ceramic tile at the building materials market health ceramics store in Luoyang Road, Nanchang, and spent 8,700 yuan. After the ceramic tiles were shipped home, he hired workers for security. In June, when Mr. Wu went to a new house for inspection, he discovered that five of the tiles had cracked. Later, he found the owner of the Kang Ceramics shop, and the other party sent a person to the inspection site and said that it may have been due to a mistake by the construction staff.

Result: The shop owner compensated Mr. Wu 1600 yuan

Case II: Ms. Liu Changsha --- renovation is only two or three months Nobel brand tiles are cracks

According to Ms. Liu, her house was renovated in May 2007 and used a Nobel floor tile of more than 250 yuan. I only stayed in June last year and I was very careful about indoor maintenance. But after two or three months, I suddenly found traces of cracks, scratches, and scratches on large areas of the tiles.

Result: Nobel said it will come to investigate

Case 3: Ms. Nanchang Zhou--Omega tile cracking in 3 months

According to Ms. Zhou’s introduction, in October of last year, she purchased a batch of ceramic tiles at the store. Ms. Zhou can just paste the tiles for 3 months and the tiles will crack. Ms. Zhou believes that the product has quality problems and calls the company to complain about the matter. The company sent people to come to the door after identification, in August she sent two new tiles, for the other two tiles with only small cracks, the merchant said it will not affect the use of new. After the goods came in, she asked the merchant to take care of the installation, but the other party said that there was no time and the matter was so delayed that it had not yet been dealt with.

Reason: The owner of the Omega tile store last week said that the tiles that Ms. Zhou purchased were not quality problems, but caused cracks during construction. They agreed to replace the new tiles in a customer-responsible attitude. For the installation of the tiles, he said that he had promised to deal with Ms. Zhou for free.

Result: The merchant has sent someone to work

Guilt two: brick seam yellowing black

Case: Mr. Nanjing Shen --- Nobel tiled wall tiles with yellow stitching

According to Mr. Shen, on May 13th of this year, he purchased a ceramic tile of 30,950 yuan at the "Nobel" tile store in Jiangdongmen. Among them, the price per square meter of up to 129 yuan is 8,000 yuan. Construction started in early August and the next day it was discovered that the white grout in the batch of tiled seams on the walls began to turn yellow and black and was very uneven. In this regard, Mr. Shen asked businesses to either completely replace the tiles that have been on the wall, or refund the purchase price of 5,500 yuan. If it is calculated that the cost of ceilings and the wages of workers are already in place, a total of 4,000 yuan will be spent.

Reason: Ding Yong, the person in charge of the Nobel ceramic tile store in Nanjing, said that they had returned the photos to the headquarters after they had visited the home. The headquarters stated that the quality of the batch of seamless tiles was not a problem. It may be the black line on the side of the tiles, resulting in cracking. The agent appeared yellow and black after filling. Add the tile to the edge, it is really not beautiful after affixing the wall. Ding Yong also stated that due to humanity considerations, the store is prepared to compensate Mr. Shen for 1,000-1,500 yuan, allowing him to deal with it on his own, and Mr. Shen may request a return of 5,500 yuan for the bricks. This makes them temporarily unsure that they will be with Mr. Shen. Negotiate again to resolve.

Result: Ready to compensate for 1000-1500 yuan, other renegotiations

Counting three: goods not board

Case: Ms. Jin, Yanji City --- Tiles sent home to find the wrong board

According to Ms. Jin’s introduction, on September 7th, Ms. Jin verbally agreed to the origin and color of the tiles he wanted in Yanji’s Foshan Foshan Investment City and the salesperson. The next evening, the distributor dispatched the goods to Ms. Jin’s home. After the two parties cleared the goods on the spot, Ms. Jin delivered 3,600 yuan, of which the bathroom tiles were 1,400 yuan. Out of trust, Ms. Jin did not inspect the goods when she received the goods. At noon on the 9th, when Ms. Jin returned home, she found that the color of the bathroom tiles was not what she had chosen. So, she found dealer theory.

At the beginning, the dealer stated that even if it is the same model of the same batch of the factory, because there is a certain color difference not because of a furnace, this is not a quality problem, and the tiles have been affixed to the wall and cannot be returned. Under the circumstances that the two sides could not hold each other, on the 10th, Ms. Jin complained about the matter to the Yanji Association.

Xu Zhen, the deputy secretary-general of the Municipal Association of Consumers and Consumers, believes that ceramic tiles of different furnaces have different color properties. Operators should explicitly inform consumers before consumption so that consumers can understand consumption. At the same time, it has been learned that the goods sent by the distributors are not only the color of non-consumers' samples, but also the origin of the goods in Shenyang, and are not the products of the consumers in Guangzhou. Therefore, in this dispute, the distributor should take full responsibility.

Result: Material fees and labor costs used by the distributors to return gold to Ms. Jin’s 1,400-yuan ceramic tile and tiled tiles

Indictment 4: The same tile was actually stuck on the wall

Case: Ms. Nanchang--the color difference between the ultra-white tiles

According to Ms. Wan’s introduction, on August 27th, she ordered a beautiful brand super-white tile with a unit price of RMB 3.2 at the King’s Legend Ceramics Store on Luoyang Road in Nanchang. In mid-September, after the kitchen and bathroom wall tiles and floor tiles had been placed, the decoration workers said that the batch of ultra-white tiles had two colors and the color difference was obvious to the naked eye.

Ms. Wan found that after the tile had a color difference, he found the store and asked the other party to give a reasonable explanation. The other party claimed that after the tiles were immersed in water, darker colors appeared, which was not a quality problem. The Consumers Association believes that in this dispute, the tile shop did not promptly inform the customer in the presence of a color difference after knowing that the pervious tile had been used, and therefore had to bear the loss caused to the customer.

Result: The person in charge of the tile shop agrees to come to know the situation. If it is verified that it is not a wall seepage problem, then they will unconditionally replace it for the customer.

Guilt five: uneven polishing line

Case: Consumers in Europe recently complained to the Consumer Council of Dongyuan County that they purchased a batch of ceramic tiles at a ceramics company in Dongyuan County. During the renovation, they found that the tile polishing line was uneven and the quality was problematic. Eurox immediately stopped work, immediately contacted the manufacturer through the dealer, asked the manufacturer to return the tiles, compensation for return shipping, lost wages, casual expenses and other expenses, but the two sides did not reach an agreement.

Reason: After investigation, the batches of tiles purchased by Europe × may be too long to leave the factory, a little aging, resulting in uneven polishing lines.

Result: The manufacturer agreed to return the tiles and compensated for a total of 5,000 yuan for return shipping, lost work, and casual work.

Six counts: buy tiles do not send upstairs

Case: Mr. Wang purchased a batch of tiles, and the merchant of the tile only informed him on the day before delivery that they could only be sent downstairs according to industry practice. If they were sent to home, they must add delivery fees.

Reason: The profit of building material sellers is very thin. Sending them to the next floor will affect the interests of sellers. Many tile sellers will not take the initiative to inform tile matters that cannot be sent upstairs. If you go upstairs, you will need many conditions, such as customers who participate in collective procurement and spend a certain amount of money.

Suggestion: Consumers should make a clear agreement in advance before purchase, and clearly specify the delivery location to the renovated house.

Editor's point of view: In the face of various problems in the renovation of ceramic tiles, consumers must be able to polish their eyes. They must master the secrets of selecting tiles when purchasing and strive to select ceramic tile of assured quality. When purchasing, they should be prepared in advance. The issue and the merchant make a clear agreement to prepare for future problems when it is well documented. If there is a problem with the purchased tiles, they must communicate with the business in a timely manner. Most brand manufacturers will rationally solve problems for consumers. In addition, if there is a phenomenon of wrangling, it should be promptly reflected to the relevant departments, through the third party to help solve the problem with the business. problem.

Buy Reliable Ceramic Tiles “Keep Listening and Cutting Water” 4 Steps Keep in mind that many types of tiles are currently available, as long as you launch a “view, listen, cut, and water” omni-directional feel, you can take home ceramic tiles with confidence.

"Look": A look at the grade, the best quality products, third-class products and other foreign products are worrying; Second, look at the appearance and glazed, good tiles without bumps, Angular and other issues, side straight flat, glaze The surface is smooth and clean, with no particles or shades of color; three look patterns, patterns to be delicate, no obvious color, dislocation, disconnection or shades.

"Listen": With one thumb, forefinger and middle finger clip a corner of the tile, easily hang down, the other index finger tapping the lower part of the tile, such as the voice is clear, sweet for the top grade, such as sound boring, astringent turbidity as defective.

"Cut": cut out the tiles (usually can be observed to the broken pieces of the shop), see the fracture. The fracture is fine, hard and brittle, and the color is consistent with the top grade.

"Water": The water droplets are on the back of the tile. After the water has spread, the tile that has been soaked slowly has a high density and is regarded as top grade.

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