On March 14, the General Administration of Market Supervision released 2018 consumer complaints. In 2018, the national market supervision department received a total of 11.2496 million complaints, reports and consultations from consumers, an increase of 20.74% over the same period last year. Among them, 3,725,600 complaints were filed, 606,900 were reported, and 6,691,100 were consulted, saving a total of 3.117 billion yuan in economic losses for consumers. The General Administration of Market Supervision said that consumer complaints and reports mainly showed eight characteristics: the proportion of commodity complaints expanded; online shopping complaints increased rapidly; advertising, quality, contract, and after-sales service were the focus of complaints; upgraded consumer complaints were fierce; Deepening; Internet platform into a rights instrument; online disputes and resolution efficiency; national consumer rights index remains high. Among them, in terms of online shopping complaints, the data show that the national e-commerce transaction volume in 2018 was 31.63 trillion yuan, an increase of 8.5% over the previous year. The rapid development of e-commerce has driven the vitality of the market economy and has also triggered many consumer disputes. In 2018, the national market supervision department accepted a total of 1.6820 million online shopping complaints, a year-on-year increase of 126.2%. The main complaints were: false advertising, fake and shoddy, unqualified quality, and the operator refused to perform the contract. In addition, with the continuous improvement of residents' income level and consumption level, the consumption structure of residents has accelerated transformation and upgrading, and gradually changed from subsistence to hedonic and developmental, and the consumption structure and consumption environment have undergone tremendous changes. In 2018, the escalation consumer complaints accepted by the national market supervision department increased rapidly. Specifically, cosmetics complaints such as cosmetics, cultural sports and entertainment products, and computer equipment increased by 246.7%, 146.0%, and 89.3%, respectively. Consumer complaints such as decoration materials and decoration and decoration services improved the home environment by 39.1%. And 60.2%; consumer services such as rental services and intermediary services provided convenient social service consumption complaints increased by 28.3% and 111.6% respectively. From the perspective of rights protection, the Internet platform is a rights-based device. The General Administration of Market Supervision pointed out that the national 12315 Internet platform provides a variety of complaint channels such as PC, APP, WeChat applet and public number, Alipay small program, etc. Consumers can submit complaints conveniently and quickly 24 hours a day. The data shows that in 2018, the platform added 1.26 million new users, including 830,000 real-name certificates, and the annual number of visitors reached 38.97 million. The platform received a total of 1.67 million complaints and complaints, including 1.45 million complaints and 220,000 reports, which saved consumers an economic loss of 400 million yuan. The complaints and reports received by the platform accounted for 44.83% of the total amount accepted by the market supervision department, which was 27.36% higher than that of 2017. At the same time, online dispute resolution is efficient. The 12315 Internet platform nationwide opened an online dispute resolution (ODR) channel for consumer disputes to encourage and guide enterprises to negotiate and settle directly with consumers on the platform. After review, the market supervision department has opened the ODR channel for 3,564 companies. According to the General Administration of Market Supervision, in 2018, the national ODR enterprises accepted a total of 49,051 consumer complaints. The average processing time of ODR enterprises is 7.8 days, the success rate of settlement is 50.31%, and the solution efficiency is 2.67 times of the traditional method. Most ODR companies and consumers quickly reconcile, better assume the main responsibility of consumer rights protection, achieve the source of online disputes, and demonstrate the image of corporate integrity management. In terms of the national consumer rights index, the data show that in 2018, the national consumer rights index averaged 91.53, an increase of 0.11 points compared with the same period of last year, and an increase of 1.9 points compared with the five-year average. The national consumer rights protection index increased slightly and remained at a high level, indicating that the consumption environment continued to improve in the overall stable and stable development of China's economy. Magnetic Motor Starter ,Permanent Stepper Motor,Pm Stepper Motor,Stepper Gearmotor Permanent Magnets Ningbo Besten Magnet Co., Ltd. , https://www.bestenmagnets.com
2018 consumer complaint reports show eight characteristics
Abstract On March 14, the General Administration of Market Supervision released 2018 consumer complaints. In 2018, the national market supervision department received a total of 11.2496 million complaints, reports and consultations from consumers, an increase of 20.74% over the same period last year. Among them, complaint 372....