Free floor maintenance exposed consumer scam

Ms. Zhang, who lives on Longdong Avenue, bought a brand of solid wood flooring in the Jiashan Building Materials Market on Yishan Road. When installing the flooring, the worker provided a card for one free maintenance service. On the 22nd, according to the free maintenance service phone provided by the on-site installation worker, she contacted the other party's on-site service. After the maintenance, the other party introduced Ms. Zhang as a customer member with a preferential introduction. Finally, Ms. Zhang paid 998 yuan and signed a contract. The contract is for Forest Trading Co., Ltd.

On August 1, Ms. Zhang once again received a call claiming that the brand's flooring provided maintenance services, informing the other party that the floor had been maintained, but the other party told her directly that she had encountered a liar before. The author's investigation found that Forest Trade Co., Ltd., which was contracted, did not have any relevant information on the search engine. All contact numbers were also unanswered, and no one answered the phone of the employee who signed the contract.

Free maintenance must see the head of the household

Ms. Zhang introduced to the author that on October 22, after all the decoration of her house was finished, she arranged for the master Gu who was responsible for the decoration to contact the floor maintenance. After the maintenance workers went to the house to perform simple maintenance on the floor, the other party insisted on seeing the head of the household and said that only the signing company of the head of the household could confirm it. When Ms. Zhang rushed home from the unit, the maintenance staff began to promote the related products he brought, and suggested that Ms. Zhang join the customer member, saying that after joining the member, she can enjoy more value-added services. 'The other party claimed to be an employee of the brand's floor, and it seemed very sincere when communicating. In addition, considering the need for regular care of the floor, they agreed to join the room member. '

Ms. Zhang signed a membership contract with the other party. After receiving the membership fee of 998 yuan, the other party issued a receipt. When Ms. Zhang requested the invoice from the other party, the other party claimed to send it back to the unit immediately. "The invoice has not been received. On the morning of August 1, I received another call. The other party also claimed to be the manufacturer of the brand's floor and wanted to provide her with free maintenance. When I informed the other party, free maintenance had been done and she When I was a member of the other party, the other party said, I was deceived, and the previous maintenance staff was fake. "Then Ms. Zhang tried to contact the other party on the phone in the contract, and no one answered.

The author's investigation: all the contact information in the contract are invalid

In the membership contract signed by Ms. Zhang and the other party, the company paid for Shanghai Forestry Trading Co., Ltd., and the maintenance worker ’s signature was Yang Min. To attract Ms. Zhang to join the membership, Yang Min also maintained the floor indicated on the original contract for one month to Once every two months, changed to once every half a month. The author entered "Shanghai Forestry Trading Co., Ltd." on Baidu search to search, there is no information about related companies. According to the company phone number and complaint phone number left on the contract, no one answered after dialing.

The author dialed the mobile phone that Yang Min had left for Ms. Zhang. When the author indicated his identity, the other party claimed that it was not Yang Min. The explanation was that he borrowed the other party's mobile phone, and then hung up the phone in a hurry. Shut down.

Flooring company: on-site service staff is not an agent partner

Then the author contacted the brand floor company. Miss Xie of the customer service center explained that the company did not have related floor maintenance products, nor did it provide value-added services for customers with free maintenance. "The company's agent in Shanghai, Diyang Economic and Trade Co., Ltd., has a partner, Mrs. Di Tai Cleaning Company, the contact information is on the back of the installation document, and the maintenance personnel contacted by Ms. Zhang is not the staff of Mrs. Di." Miss Xie said that the company I have received reports from customers that they have been cheated about free floor maintenance for many times, but every time they verify it, it has nothing to do with the company. I hope customers can be more vigilant.

Consumer Protection Committee: Customers should consume rationally

Chen Min of the Complaint Office of the Municipal Consumer Protection Commission said that the contracting unit on the membership contract was Forest Trading Co., Ltd., which has nothing to do with the brand floor that was bought at the time. Miss Zhang should give a question mark when signing, especially when payment is required When making money, be sure to fully verify the true identity of the other party. "The scammers generally use small profits to attract customers. Everyone can avoid being cheated as long as they are rational during the consumption process."


More furniture information, http://news.gojiaju.com/
Welcome to provide news interview clues. Advertising / news hotline turn to 8004
QQ 543178208

Solid Wooden Blades Ceiling Fan Light

Ceiling Fan Bulb Replacement,Ceiling Fan With Daylight Led,Small Bulbs For Ceiling Fans,Small Led Bulbs For Ceiling Fans

JIANGMEN ESCLIGHTING TECHNOLOGY LIMITED , https://www.jmwindfansummer.com